We want you to be completely satisfied with your purchase from Tuner Dynamics. If for any reason you are not satisfied or if the product received is damaged or defective, we offer a straightforward Returns and Refunds policy to ensure your peace of mind.

Returns

Initiating a Return

• To initiate a return, please contact our customer support team within 14 days of receiving your order.
• Provide your order number and a detailed explanation of the reason for the return.

Return Conditions

• The product must be unused, in its original packaging, and in the same condition as when you received it.

Return Shipping

• The customer is responsible for the cost of return shipping unless the return is due to our error or a defective product.

Refunds

Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and a credit will automatically be applied to your original payment method.

Refund Timeframe

• Please allow 3-5 business days for the refund to be processed. The exact time may vary depending on your payment provider.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately.
• Provide clear photos of the damaged or defective product, and we will arrange for a replacement or refund.

Exchanges

• We currently do not offer direct exchanges. If you wish to exchange a product, please follow the standard return process and place a new order.

Contact Information

• For any questions or concerns regarding returns and refunds, please contact our customer support team at info@tunerdynamics.com.